What are pending transactions?

If you have a credit, debit or prepaid card connected to Moneytree, It can happen that you may see uncategorized transactions appearing at the top of your list of transactions.

Those are pending transactions, whose payments have not been fully processed by the card company. You will see somethings like this:


IMG 3557


Screenshot 20180722-123521

Why do pending transactions happen?

If you make a purchase in a store using your credit, debit, or prepaid card, that transaction may stay pending for a period of time (usually a couple of days) while the merchant settles the transactions with your bank or credit card company.

Since these transactions are not fully confirmed, we show them at the top of your transaction list for quick confirmation of your recent card usage. Note that because pending transactions can be adjusted or cancelled (for example, a hold authorisation on a hotel), they may disappear without ever appearing as a regular transaction.

If you still need help with Moneytree, 
or have any questions about the service, please contact [email protected]